Meet Tui your AI Support Agent
Tui automatically solves peoples complex issues on the spot— It resolves issues fast, using in-house knowledge keeping both your employees and customers happy, all while saving time and money.
A New Era in IT Support: The Rise of Agentic AI Today
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We’re proud to officially unveil our Agentic AI capability — an intelligent, action-ready AI agent that delivers Tier 1 helpdesk support with seamless accuracy.​​ Tui is built on decades of ITSM, Agile, and enterprise transformation experience, blending strategic insight with the transformative power of modern AI.
What is Tui?
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Tui is an autonomous software entity capable of not only understanding user queries but also taking intelligent action based on context and systems integration. Unlike traditional chatbots, our agent thinks, reasons, and acts in real time — behaving just like a skilled service desk analyst.
​​What Tui Solves
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Support teams are under pressure — high turnover, rising demand, and complex customer needs are stretching Tier 1 capacity. Hiring more staff isn’t sustainable. Our Agentic AI tackles this head-on: a digital Tier 1 assistant that lives in Microsoft Teams, your website, or portal — always on, always ready, allways helpful, without the overhead.
​​How Tui Works
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Support teams are under pressure — high turnover, rising demand, and complex customer needs are stretching Tier 1 capacity. Hiring more staff isn’t sustainable. Tui tackles this head-on: a digital Tier 1 assistant that lives in Microsoft Teams, your website, or portal — always on, always ready, allways helpful, without the overhead.
Tui, My monitor won't work.
In this demo, our Agentic AI handles a Tier 1 support request end-to-end — from gathering details and troubleshooting to triaging and creating a ticket, all without human input. It shows how AI can cut support workload, boost consistency, and speed up resolution while reducing costs.
Benefits
Tui delivers three powerful outcomes for your organisation:
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Amplify your team – Let Tier 1 analysts focus on complex issues or grow into more strategic roles, while Tui handles the routine work.
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Optimise costs – Reduce support load without sacrificing service quality — perfect for teams facing pressure to do more with less.
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Everyone can get and answer or action from support when they need it. No more queues, no more bypassing helpdesk, 24/7 support
We don’t just cut costs — we reshape capability. By taking care of the repetitive, Tui creates space to upskill your people and ensures users always get fast, accurate support.
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Comparison
Tui, I need a new laptop.
In this demo, our Agentic AI manages a laptop request from start to finish — confirming eligibility, gathering required details, applying policy checks, and creating the request ticket, all without human involvement. It shows how AI can reduce support workload, streamline routine requests, and deliver faster, more consistent service at a lower cost.
We're not stopping!
We’re already building the next step: using Agentic AI to support Programme and Project Management. By automating admin like timelines, risk logs, dependencies, and documentation, our AI frees up delivery leaders to focus on strategy and stakeholder engagement — not data hygiene.
Simplicity’s Agentic AI isn’t just a chatbot — it’s a smart virtual team member shaped by our delivery expertise and Atlassian know-how.
Embedded into your platforms, it helps you:
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Resolve issues faster
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Improve CSAT
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Reduce onboarding time
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Extend support hours without extra FTEs
Let’s chat about how Agentic AI can lift your support capability and drive real digital transformation.